What is the first step in a KM strategy development plan? O A) Establish incentives for knowledge sharing and create a learning culture O B) Determine the business objectives of the KM strategy and articulate how KM can support the organization's mission and increase performance along key O C) Hire a Chief Knowledge Officer and identify Knowledge Management Points of Contacts in all key departments of the organization O D) Purchase a state-of-the-art Knowledge Management technology platform. OE) None of the above