What is the first step in a KM strategy development plan?

Question $4$ options:

A$)$

Establish incentives for knowledge sharing and create a learning culture

B$)$

Determine the business objectives of the KM strategy and articulate how KM can support the organization$$s mission and increase performance along key business metrics

C$)$

Hire a Chief Knowledge Officer and identify Knowledge Management Points of Contacts in all key departments of the organization

D$)$

Purchase a state$-$of$-$the$-$art Knowledge Management technology platform.

E$)$

None of the above