What is the following description of the service delivery problem of fashion brand GAP 1) Problems investigation
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What is the following description of the service delivery problem of fashion brand GAP
1) Problems investigation
2)Service Quality Gap Model (Knowledge gap, standards gap, delivery gap)
3)Service Quality Dimensions
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Auditing A Business Risk Approach
ISBN: 978-0538476232
8th edition
Authors: Karla Johnstone, Audrey Gramling, Larry Rittenberg
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