Question: What is the key to creating positive customer experiences with CRM systems? a . Do not burden the customer with personal information. b . Do

What is the key to creating positive customer experiences with CRM systems?
a. Do not burden the customer with personal information.
b. Do not burden the customer with complicated IT systems.
c. Do not burden the customer with time-consuming data entry.
d. Do not burden the customer with confusing instructions.

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