Question: What might be the problem with only taking the customer's perspective? Taking a customer perspective involves a lot of costs and resources. Adopting a customer

What might be the problem with only taking the customer's perspective?
Taking a customer perspective involves a lot of costs and resources.
Adopting a customer perspective does not usually translate into insightful informatio
Customers often take a generic analysis of the organization.
Customers do not see or are aware of the "bekind the scenes" to understand the firm
What might be the problem with only taking the customer's perspective?

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