What should employees do and not do? What behavior is ethical and unethical? These questions refer to measures of performance in the area of ______.

	a.	time
	b.	quantity
	c.	behavior
	d.	quality

What is the level of contributions expected of employees? How many units should employees produce to earn their pay? These questions refer to measures of performance in the area of ______.

	a.	quantity
	b.	cost
	c.	time
	d.	quality

Preliminary, concurrent, rework, and damage controls are analogous to which of the following in that order?

	a.	inputs, outputs, transformation process, stakeholder satisfaction
	b.	inputs, outputs, stakeholder satisfaction, transformation process
	c.	inputs, transformation process, outputs, stakeholder satisfaction
	d.	transformation process, stakeholder satisfaction, inputs, outputs

The formula performance = ability motivation resources is part of ______.

	a.	discipline
	b.	management counselling
	c.	coaching
	d.	Employee Assistance Program

______ is the process of giving motivational feedback to maintain and improve performance, while ______ is the process of giving employees feedback so they realize that a problem is affecting their job performance.

	a.	Discipline; coaching
	b.	Discipline; management counseling
	c.	Coaching; discipline
	d.	Coaching; management counseling

You want to find out more about the assets and liabilities of a company. You should ask to see the ______.

	a.	operational budget
	b.	assets budget
	c.	balance sheet
	d.	income statement

______ is corrective action taken to get employees to meet standards, while ______ is the process of giving employees feedback so they realize that a problem is affecting their job performance.

	a.	Management counseling; discipline
	b.	Discipline; management counseling
	c.	Discipline; coaching
	d.	Coaching; discipline

You want to have an idea of the spending and revenue of a company. You should ask for the ______.

	a.	balance sheet
	b.	assets budget
	c.	income statement
	d.	operational budget

Before work starts, this type of control is used.

	a.	concurrent control
	b.	preliminary control
	c.	rework control
	d.	damage control

A ______ is a planned quantitative allocation of resources for specific activities.

	a.	policy
	b.	procedure
	c.	plan
	d.	budget