Question: What should the company do when fixing the company's problem after a service failure? fix the problem only if the company performed the service incorrectly

What should the company do when fixing the company's problem after a service failure?
fix the problem only if the company performed the service incorrectly
rewrite its strategic plan
fix the customer's problem, which will fix the company's problem
remedy the issue only if it becomes recurrent
seek to understand the customer's expectations and perceptions

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