Question: When fixing the company's problem after a service failure, the company should Seved B Multiple Choice 5 : 1 4 rewrite its strategic plan. seek

When fixing the company's problem after a service failure, the company should
Seved
B
Multiple Choice
5:14
rewrite its strategic plan.
seek to understand the customer's expectations and perceptions
fix the problem only if the company performed the service incorrectly.
fix the customer's problem, which will fix the company's problem.
remedy the issue only if it becomes recurrent

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