1. What specific customer needs might employees of a small business have to meet? Explain.
2. How does the changing demographic environment impact the ability of small businesses to compete for customers? Explain.
3. If you worked for a small business, what do you think you would need to know in order to deliver appropriate service to a diverse customer base? Explain.
4. Describe 2 techniques that you have used to effectively communicate with someone who has difficulty with the English language. Provide the context in which you used them
5. Describe 2 techniques that you have usedfor effectively providing service to older customers
6. When dealing with customers with a disability, how can you best help them? List 4 ways you would accomodate these customers and why you picked these 4 recommendations.

Answer rating: 100% (QA)

Answer 1 Customer Needs for Employees of Small Businesses Personalized Service Small businesses often thrive by offering personalized attention and tailored solutions to meet individual customer needs ... View the full answer