2. What was the impetus for Majid Al Futtaim's transformation?
4. What was the process that initiated the data driven transformation?
6. What is the difference between the bottom-up and the top down approach used at Majid Al Futtaim? How did they jointly contribute to the transformation's success?

2. What were the key steps / building blocks of Majid Al Futtaim's customer-centric digital transformation? How did Majid Al Futtaimuse data to empower staff collaborators in the service of the customer?
4. What new organizational dynamics and structures made the transformation possible? What types of talent did Majid Al Futtaimattract? What was the "secret sauce" when building the Advanced Analytics Center of Excellence? Was the federated model the best option?
6. How did Majid attract and retain tech talent?
8. Why did Majid Al Futtain start with Carrefour as a prototype case? To what extent was Carrefour successful prior to digital transformation?
10. What did the use-case implementation process look like at Carrefour?
12. What methodology made the Carrefour case possible? To what extent did this process serve as a role model for future cases and why?
14. How was the Carrefour use-case leveraged to solve other business challenges across the group?
16. How is Majid Al Futtaim prioritizing use-cases today? What are the main Key Performance Indicators (KPIs) applied?