What was the initial problem faced by the miners? We are well in the shelter, the

$33$

$$of us

$.$

$$

$$For

$69$

$$days shift leader Luis Urz

$$

a kept the trapped men in the Chilean mine organized and hopeful. On the

$70$

th day, he was the last man safely out.

When the San Jos

$$

$$copper and gold mine collapsed in Chile in

$2010$

$,$

$32$

$$miners and their shift leader, Luis Urz

$$

a

$,$

$$were trapped inside

$\mathrm{.}1$

The most difficult moment was when the air cleared and we saw the rock,

$$

$$said Urz

$$

a

$.$

$$

I had thought maybe it was going to be a day or two days, but not when I saw the rock.

$.$

$.$

$.$

$$

$$In fact, the miners were trapped

$700$

$$metres

$(2$

$,$

$300$

$$feet

$)$

$$below the surface for

$69$

$$days$.$ Getting them out alive was a problem that captured the attention of the entire world.

After the rescue shaft was completed, Urz

$$

a was the last man out.

$$

The job was hard,

$$

$$he said.

$$

They were days of

$120$

great pain and sorrow.

$$

$$But the decisions Urz

$$

a made as shift leader

$$

organizing the miners into work shifts, keeping them busy, studying mine diagrams, making escape plans, raising morale

$$

all contributed to the successful rescue of the miners. After embracing Urz

$$

a when he arrived at the surface, Chile

$$

s president, Sebastian Pinera, said,

$$

He was a shift boss who made us proud.

$$

Most managers will never have to face such an extreme crisis, but decision

$-$

making and problem solving are a critical aspect of every manager

$$

s job. Not all decisions are going to be easy; some will have to be made under tough conditions

$($

as with the case of Luis Urz

$$

a

$)$

$$and$,$ not all decisions you make will turn out to be right. But the goal is to do the best you can under the circumstances.