Question: What was the primary performance-expectations gap in the case? O Customers expected a state-of-the-art app, but it was essentially outdated software. O The firm claimed

What was the primary performance-expectations gap in the case? O Customers expected a state-of-the-art app, but it was essentially outdated software. O The firm claimed charitable donations, but instead the money went to executives. O The company promised free trades, but they actually charged hidden fees. O Customers expected effective customer service, but it was slow and unresponsive

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