Question: what would be a solution to this problem? Having done well as a staff accountant in the accounts payable section of a major industrialfirm for

what would be a solution to this problem? what would be a solution to this problem? Having
Having done well as a staff accountant in the accounts payable section of a major industrialfirm for several years since his graduation from college, Steven felt that he had learned muchabout the "ins" and "outs" of survival in an intensely bureaucratic organization. It is thus notsurprising that he was relaxed and unconcerned about his circumstances at the company ashe entered the employee lounge to attend the late afternoon welcoming reception for his newsupervisor. The new manager of accounts payable, Kristin, had been transferred to Steven's divisionfrom a similar position in another subsidiary of the company because of her proven talent fororganizing and improving the efficiency of operations there. A no-nonsense type ofmanager, Kristin was experienced and determined to perform her new assignment with thesame vigor that had brought her so much success throughout her career. At the reception, Kristin circulated through the room, introducing herself to her newsubordinates and asking each of them if they had any suggestions that would help make thepayables section a better place to work. When she approached Steven, he told her aboutsomething that had been on his mind lately: that people seemed to him to gain promotionsand be given opportunities to work overtime based on who liked them, and not on the qualityof their work. In reply, Kristin politely stated that she would do everything that she could tosee that whatever it was he was referring to would have no place in the team she would lead. Upon his arrival at work the next day, Steven received a phone call from Kristin's secretaryasking that he meet with his new boss later that morning. He had barely entered her officefor the meeting when she looked him straight in the eye and said, "I will not tolerateindividuals in this organization who are not good team players. Yesterday afternoon you ledme to believe that there are people in this office who are not acting in the best interests of thecompany, and I want to know who. I want you to tell me the names of the managers youwere referring to note, and keep me informed if you see anyone hurting this company, orl've got to think that maybe you're part of the problems around here." Stunned by both thetone and content of her statement, Steven quickly tried to think of a way to respond

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