When a caller has an issue or problem that you do not know how to address, it is best to respond by... OPTIONS 46) Q10 / 35 ...making something up based on your best guess so that you do not sound uninformed. ...asking the caller to hold and transferring them to a coworker who might know. ..telling the caller you don't know, and ask if they can hold on for a moment so you can find out. ..apologizing that your company is a bit behind in training the call center agents and pass on the call to your supervisor