Question: When a manager spends a tremendous amount of time talking to different groups at her organization about the necessity of changing to a customer -

When a manager spends a tremendous amount of time talking to different groups at her organization about the necessity of changing to a customer-oriented culture, she is using what strategy to overcome resistance to change?
a. Manipulation and co-optation
b. Education and communication
c. Facilitation and support
d. Participation and involvement

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