When assessing the Exercise completed by the Learner, did they demonstrate the following:	S "
1. Plan and organise workflow for the Grand Opening by completing and submitting Event Workflow and Contingencies Template:	"
Named the Event providing day, date and location?
Provided timelines, menu and service style for the Event?
Identified beverages to be served and available as well as entertainment for the Event?
Stated expected numbers and seating plan for the Event?
Described table and room settings for the Event?
Supplied a detailed Running sheet for the Event identifying actions, times, and staff responsible?
2. Manage contingencies by completing and submitting Event Workflow and Contingencies Template:	"
Contingency 1: Difficult customer service situations
Described two (2) 'Difficult customer service situations' contingencies?
Detailed steps to take in correct sequence to respond effectively to both situations?
Identified responsibilities of team members to take action to address both situations?
Contingency 2: Financial resources
Described a 'Financial resources' contingency to be addressed?
Detailed steps to take in correct sequence to respond effectively to the identified financial resource contingency?
Identified responsibilities for action for this contingency?
Contingency 3: Staffing levels and skill profiles
Described two (2) 'Staffing levels and skill profiles' contingencies?
Detailed steps, to take in correct sequence, to respond effectively to both situations?
Identified responsibilities for action for both situations?
Contingency 4: Rostering requirements
Described a 'Rostering requirements' contingency to be addressed?
Detailed steps to take in correct sequence to respond effectively to the identified rostering requirements contingency?
Identified responsibilities for action for this contingency?
Contingency 5: Staff performance
Described a 'Staff performance' contingency to be addressed?
Detailed steps to take in correct sequence to respond effectively to the identified staff performance contingency?
Identified responsibilities for action for this contingency?
Contingency 6: Procedural requirements
Described two (2) 'Procedural requirements' contingencies?
Detailed steps to take in correct sequence to respond effectively to both situations?
Identified responsibilities for action for both situations?
Additional requirements
Provided correct answers to questions?