When conflict arises within teams, It may involve conflicts about team goals, the work that is to be done, or frictions among individuals. it is negative and can undermine work on the project e it can lead to group think it is likely due to a lack of diversity on the team o it is important to separate the individuals who are causing the friction and ensure they do not disrupt the rest of the group Question 50 Team norms may be guided by specific statements from management about what is expected of teams are reinforced by the behavior of the leader when the team is first formed all of the answers are correct are informal standards of conduct shared by team members, that guide behavior may reflect key events in the team's history