Question: When considering sales and operations planning for services, a strategy for reducing and smoothing out workforce requirements by having the customers perform part of the
When considering sales and operations planning for services, "a strategy for reducing and smoothing out workforce requirements by having the customers perform part of the work themselvessuch as IKEA having customers assemble their own furniture is known as
A
tiered workforce.
B
offloading.
C
yield management.
D
seasonal complements.
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