Question: When considering sales and operations planning for services, a strategy for reducing and smoothing out workforce requirements by having the customers perform part of the

When considering sales and operations planning for services, "a strategy for reducing and smoothing out workforce requirements by having the customers perform part of the work themselves (such as IKEA having customers assemble their own furniture)" is known as
A. yield management.
B. seasonal complements.
C. offloading.
D. tiered workforce.
When considering sales and operations planning for services, "a strategy for

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