Question: When contextual factors _ _ _ _ _ _ _ _ a customer's relationship orientation, they _ _ _ _ _ _ _ _ _

When contextual factors ________ a customer's relationship orientation, they _________ its receptivity to relationship building, prompting more effective RM.
a.
Are maintained the same, Increase
b.
Decrease, Increase
c.
Increase, Increase
d.
Increase, Decrease

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