When de$-$escalating a potentially violent person, which action should you take?

Take copious notes.

Listen more and speak less.

Speak louder rather than softer.

Gently place a hand on their shoulder and ask questions.

Jeanne works in an assisted living facility. A coworker seems to be bothered by something. She is angry at the supervisor and has made threatening remarks in her presence. Jeanne is fearful of the coworker, just wants to "keep the peace," and chooses not to report the coworker's behaviors. Jeanne's choice of action represents which barrier of reporting?

Not wanting to get the coworker in trouble

Fear of retaliation

Not thinking anything will be done

Fear of promotion