Question: When de - escalating a potentially violent person, which action should you take? Take copious notes. Listen more and speak less. Speak louder rather than

When de-escalating a potentially violent person, which action should you take?
Take copious notes.
Listen more and speak less.
Speak louder rather than softer.
Gently place a hand on their shoulder and ask questions.
When de-escalating a potentially violent person, which action should you take?

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