When dealing with "difficult" team members, we know that we can't always control the behavior of others, but as part of our approach to dealing with these challenging matters we should always be aware that... Question 47Answer a. we can always control how we, in our PM role, react and respond to challenging people and difficult situations b. workers with of different problem-solving approaches and behaviors than ours should not be on the project team c. actions to try to de-escalate conflicts are not our responsibility as PMs d. steps to remove challenging team members should have been employed at the very beginning of the project