Question: When developing a persuasive claim or complaint message, experts suggest which of the following strategies? Provide a complete, detailed chronology of everything that happened leading

When developing a persuasive claim or complaint message, experts suggest which of the following strategies?
Provide a complete, detailed chronology of everything that happened leading up to the complaint.
Avoid explaining what happened or why your claim or complaint is legitimate.
Open with a statement of sincere praise, an objective statement of the problem, or a point of agreement.
Wait for the receiver to propose a solution.

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