Question: When developing the tone for a claim letter, _ _ _ _ _ _ _ _ . Group of answer choices assume that the person

When developing the tone for a claim letter, ________.
Group of answer choices
assume that the person reading your message is directly responsible for the problem
realize that heightened emotion will be necessary to get what you are hoping to receive
remember that smart businesses know that retaining a customer is far less costly than recruiting a new one
avoid attempts at goodwill so that you sound more authoritative

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