Question: When developing the tone for a claim letter, avoid attempts at goodwill so that you sound more authoritative realize that heightened emotion will be necessary

When developing the tone for a claim letter,
avoid attempts at goodwill so that you sound more authoritative
realize that heightened emotion will be necessary to get what you are hoping to receive
remember that smart businesses know that retaining a customer is far less costly than recruiting a new one
assume that the person reading your message is directly responsible for the problem
When developing the tone for a claim letter, avoid attempts at

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