Question: When developing the tone for a claim letter, _ _ _ _ _ _ _ _ _ _ _ _ _ _ . bear in

When developing the tone for a claim letter, ______________.
bear in mind that the person reading your message is seldom responsible for the problem
state the facts of your claim logically, objectively, and unemotionally
remember that smart businesses know that retaining a customer is far less costly than recruiting a new one.
keep all of these choices in mind.

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