When granting claims and requests for adjustment when the customer is at fault, you should ________. 1 point A) discourage the customer from communicating with the company in the future B) always apologize, even when the customer is at fault C) not argue with the customer's version of events D) clearly point out that the customer is at fault When granting claims and requests for adjustment when your company is at fault, you should NOT ________. 1 point A) take or assign personal responsibility for setting matters straight B) go into the details of how you plan to resolve the situation C) start from the assumption that the information the customer provided is correct D) imply that the customer is at fault A traditional press release ________. 1 point A) should be written directly to the ultimate audience, such as the readers of a newspaper B) does not follow the customary pattern for a positive message C) should contain positive, self-congratulatory adjectives and adverbs D) presents the good news first, followed by details and a positive close