When implementing a change, it is critical to use metrics to evaluate the change. Metrics can be either qualitative or quantitative. Consider a time when your organization (past or present) underwent a major organizational change initiative. Then, respond to the following questions:

• Provide specifics about the organizational change.
• Explain how the change was evaluated and assessed.
• What kind of metrics were used?
• What were the advantages and disadvantages of the metrics used?
• What changes would you make to the metrics to gather more information about the change initiative? Explain.

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