Question: When LeAnn called on a long - time customer, she realized that the man was upset about the loss of his pet and took the

When LeAnn called on a long

-

time customer, she realized that the man was upset about the loss of his pet and took the time to listen to his problem. She was able to sympathize with the customer's recent loss of a pet by using her

Question

15

options:

behavioral intelligence.

emotional intelligence.

environmental awareness.

generative learning.

adaptive learning.

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