When Mona, the customer service representative at a local retail store, encounters an emotional client, a good way for her to handle the situation is to

Select one:

a$.$

try to pace them to a calmer state by matching their style and then slowing down the rate of speech and emotions.

b$.$

let the customer get his$/$her emotions out, and consequently, he$/$she will be much calmer.

c$.$

ignore the client altogether, making them come back at another time.

d$.$

suggest that another representative help the emotional customer.