When refusing a routine request for information, you should

a.

use either a direct or indirect approach.

b.

always use an indirect approach.

c.

use neither the direct nor indirect approach.

d.

always use a direct approach

The purpose of a cv is to

a.

list all your skills and abilities.

b.

take the place of an application letter.

c.

get you an interview.

d.

tell readers every little detail about you.

Which of the following would be the most desirable wording to use on a cv?

a.

"I supervised six employees.

b.

"I was in charge of a staff of six employees.

c.

"Was in charge of entire departmental staff.

d.

"Supervised staff of six employees.

Which of the following is the best definition of ethics?

a.

the accepted principles of conduct that govern behavior within a society

b.

stealing someone else's words or work and claiming it as your own

c.

the belief that one's own culture is superior to others

d.

predicting individuals' behavior on the basis of their membership in a particular group