When responding to the following questions you are to describe the processes and resources used as it may apply to a specific situation. Please provide evidence of any templates, organisational material or technology used and/or provided to the client in each situation, if applicable. All references to written material or websites used must be provided (simple format).

1. Describe how you gather the information required to establish a client's special financial circumstances? In answering this question, you should refer to: - Explanation of the services provided to the client - Listening and questioning techniques you employ - Your use of language appropriate to any cultural differences

- Your interpersonal skills and how you would deal with any emotive issues sensitively - Your ability to build/establish rapport - Your professionalism - Your communication skills - Your provision of appropriate contact with client throughout the complex broking process

2. Describe how you record and document your interaction with clients? In answering this question, you must refer to: - Templates used to gather information in initial interview - Diarising or recording telephone conversations

- Procedures that are established for critical implementation, timing and priorities - The documentation gathered - Any technology used to record or gather information. - How you access and use appropriate specialist software, organisational templates, spreadsheets and databases - How your recommendations and loan structures, as presented to clients, are documented according to organisation guidelines and procedures

3. Describe how you research and identify complex credit options based on the clients' special financial circumstances? In answering this question, you must refer to: - How special or complex features of a client's situation and objectives are discussed, reviewed and clarified - The analysis of the client situation to determine opportunities and constraints - Research into loan structures or options including those which are new or non-standard

- Consideration of financial issues in terms of economic, legislation, taxation, legal, insurance - In what conditions would the broker need to refer clients to a specialist advisor (eg. financial advisor or accountant) - How possible loan structure or options are analysed, modelled, prioritised and measured

- The process used to reject inappropriate options including checks to ensure compliance with relevant Acts

- Assessment of options to successfully achieve the client's objectives - How you liaise with others, share information, listen and understand.

Diploma of Finance and mortgage broking

Answer rating: 100% (QA)

I can provide a general overview of how someone in the field might approach these scenarios 1 Establishing Clients Special Financial Circumstances Ser... View the full answer