When sending emails: * Use emoticons. Do not send attachments without the receivers permission. Use the Reply All option. All answers are correct. In office dcor, lighting must be: * All answers are correct Peripheral wall lighting Overhead lighting More light makes employees seem more energetic Self promotion includes basic rules of etiquette as keeping commitments, sending letters of appreciation, and having business cards readily available when meeting others. * True False Poor table manners give the impression of attention about details. * True False ______ is defined as excessive or insincere praise and has not traditionally been viewed in a positive manner. Gossip Complement Flattery Honest A good guideline on dealing at work with someone with a disability is to Use the correct terminology like handicapped. * False True Answering the telephone when you have a visitor in your office is allowed with exceptions. * True False If you are seated and someone approaches and offers to shake your hand, you should: * Stand up and shake the persons hand. Raise yourself slightly from your chair and shake the persons hand. Dismiss the handshake as an unnecessary formality and motion for the person to sit down and join you. All answers are wrong. In which tool of communication, you have to introduce yourself every time you want to participate? * E-mail Speakerphone Answering machine Cell phone When you put someone on hold, use the following sentence: * All answers are correct Excuse me please, you will be on hold for a moment. Could I please put you on hold? Are you ready to be put on hold for a moment, please? Sexual harassment is made only by a male to female. * True False ______ is currently taken more seriously than before. It could improve employees morale & build peer relationships. * Gossip Compliment Honesty Flattery These are guidelines for sending an email, EXCEPT: * Include a cover sheet that include information as name, telephone, date Include a subject line that is specific and clear Avoid the use of emoticons Avoid writing message in capital letters When you leave a message in someones voicemail, what is the most important? * Say your telephone number Ask to call back Say the date and time Ask them why they did not answer The person to be introduced first in a business setting is ______. * The eldest The person who has the higher rank The woman The visitor Most sexual harassment can be avoided if people conduct themselves professionally * True False Sandwich handshake is a sign of formality and is appropriate during business interact action. False True Nonverbal office courtesies include showing consideration by avoiding annoying habits such as: * Chewing Gum and use of tobacco Chewing Gum Coloring the hair Use of tobacco Family photos are recommended as a part of the office dcor. * False True Which statement is part of the cell phone courtesy? * Make calls during courtrooms Use standard ringtone Keep your voice loud Take one call only during workshop services Which of the following is NOT considered as a benefit for using emails? * Enhances personal relationships Fast and convenient Increases productivity Popular form of communication When introducing people, if they're the same rank: * It doesnt matter whose name is first Let them choose Introduce first the oldest person Introduce first the youngest person Some companies have strict policies about office romances. Which of the below guidelines an employee has to follow? * Avoid becoming involved with someone on different levels. All answers are correct Be discreet about the relationship. Avoid public displays of affection. When having a customer in front of you and you get a call, the priority is for taking the call as you can get back to the client after ending the call. * True False Using telephone and emails is not as good as face to face meetings for conducting business. * True False