Question: When Shawna was considering buying a new SUV, she returned to the car dealership where she purchased her previous vehicle because she recalled the friendly

When Shawna was considering buying a new SUV, she returned to the car dealership where she purchased her previous vehicle because
she recalled the friendly and professional service she received. Which concept corresponds most closely to this aspect of the decision
process?
Multiple Choice
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When Shawna was considering buying a new SUV, she returned to

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