Question: When should the direct approach be used in negative messages?A . When the reader has an emotional investment in the situation. B . When the

When should the direct approach be used in negative messages?A. When the reader has an emotional investment in the situation. B. When the negative news may come as a shock. C. When you need to maintain a close working relationship with the reader. D. When the negative news will be disappointing, but not necessary a shock.

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