When using the Ishikawa or Fishbone diagram, it is common to use different themes for each of the bones. Which of these is best for service industries?

	a.	6Ms
	b.	4Ss
	c.	3Ps
	d.	5Ss

In order to calculate the number of Kanbans required, you need a number of pieces of information. Which of the following do you need?

1) Demand

2) Throughput

3 Capacity of the containers

4) Safety stock

5) Average waiting time for replenishment of parts

6) Average time to produce a container of parts

	a.	,3, 5, 6
	b.	1, 3, 4, 5, 6
	c.	1, 2, 3, 4, 6
	d.	All of the above

Statistical Process Control (SPC) is concerned with:

	a.	Sampling the process during production
	b.	Sampling raw materials to get a discount from suppliers
	c.	Assessing the ability of customers to cope with new process layouts
	d.	Evaluating the acceptability of incoming material

Errors that are put down to common causes but are actually due to special causes are referred to as?

	a.	Type II errors
	b.	Negative distortion errors
	c.	Type I errors
	d.	Positive distortion errors