Question: When you connect with a colleague to resolve differences between the two of you, begin by a. letting your adversary speak first,... the person who

When you connect with a colleague to resolve differences between the two of you, begin by

a. letting your adversary speak first,... the person who speaks last is the one who is likely to shape the debate

b. explaining that if the two of you can't find a quick solution to your differences, you will be forced to upline the problem

c. finding common ground by discussing non-work issues in which you are expected to agree (like your favorite football team or the weather)

d. summarizing each other's ideas or concernsin good faith

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