Which activity comes immediately after determining alternatives and restraints in the process for setting strategic goals?

1. Setting objectives
2. Evaluating alternatives
3. Making a case for change
4. Building a coalition

A companys loans are due in two weeks, and the company is in danger of defaulting due to a lack of cash. The companys senior managers have determined that a mass layoff of employees is necessary to keep the business solvent. However, employees are showing resistance to this suggestion.

Which conflict management technique is appropriate for this situation?

1. Dominance (forcing)
2. Avoidance
3. Compromising
4. Obliging (smoothing)