Question: Which change driver or change drivers may have caused this company to change? Internal - company growth External - social behaviour of customers Both internal

Which change driver or change drivers may have caused this company to change? Internal - company growth External - social behaviour of customers Both internal and external drivers External - regulatory factors

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Do not take criticism personally, even if it is meant to be personal.

2. To understand that as a general rule it takes about 3 minutes before the other part(s) have made up a 90% impression of you.

3. To understand that the first impression means a lot, and it takes a lot of energy to change this first impression.