Which of the following examples is consistent with the basic steps of verbal de$-$escalation?

Isabel stands directly facing the client and with her arms folded to convey professionalism and assertiveness.

Johanna is trying to find a point on which she can communicate agreement with Lenny who is currently in crisis.

Velma sternly told her client who was becoming somewhat agitated, "You either settle down or you will be asked to leave!"

Theo ignores specific requests from clients in crisis until they demonstrate that they have significantly calmed down.