Which statement about case studies is true? Multiple Choice O Trainees play a passive role while being trained with case studies. Training with case studies does not require any interaction among trainees. Case studies do not encourage trainees to take risks. Case studies stimulate learning by actively involving participants and the competitive nature of business. Cases encourage trainees by giving them practice in acting on uncertain outcomes after evaluating a situation. Which manager is using the most effective approach to conducting a performance feedback session? Multiple Choice O O O Craig goes through the evaluation form, point by point, telling why he provided the information in each item. Ruby lets the employee voice his or her opinions, and then she replies with her assessment of the employee's personality traits Pamela tells each employee his or her ratings and then justifies each rating, citing specific behaviors Evan works with each employee to identify areas of strength, focusing on behaviors. Bianca focuses on her employees' personalities, as she helps each one work with her to solve problems. Managers are most likely to support training if Multiple Choice O they do not have to participate in it. it will result in minor improvements. it is not overly expensive. It will solve a significant problem. there are no other solutions available for them to try. What is one way in which an organization can promote fairness and reduce political behavior in the appraisal system? Multiple Choice O O discourage employees from discussing their weaknesses during the appraisal process. require that managers give feedback on the performance management system once a year during the annual appraisal hold a calibration meeting in which managers discuss employee performance ratings and provide evidence supporting their ratings encourage managers to recognize accomplishments that only employees have identified. use different performance standards to evaluate different employees Which person illustrates the cross-training method? Multiple Choice O O Blanche, a cashier, is being trained to stock shelves in case there is a shortage of employees. Rachel reviews videos of other employees exhibiting certain important behaviors related to the workplace. Jackson, along with his colleagues, participates in a 5K run sponsored by the company. Jeremy has team members visualize what they have to do to release a new product. Roberta and five other managers analyze a business problem to suggest changes