1. Which statement about the communication process is NOT accurate?

1. Barriers and noise can disrupt the communication process.
2. Senders should select their communication channels carefully.
3. The communication process ends when the receiver decodes your message.
4. Feedback is a vital part of the communication process.

2. When would the direct pattern work best?

1. when discussing sensitive issues
2. when communicating with colleagues
3. when the audience is receptive to your message
4. if the indirect pattern is too difficult for the writer

3. Which of the following would be the most effective closing statement in a routine request letter?

1. Our new production run is scheduled for December 2, and I would appreciate hearing from you about your software by November 5.
2. I thank you for your cooperation in helping us to make the decision about the new software.
3. You have until November 5 to send us any information about your software before we file a lawsuit.
4. I would appreciate receiving your response to these questions and thank you in advance.