Which statement concerning sensemaking is false?

A$.$Social media posts are attempts to describe, rationalize, and weigh$-$In on an event that has occurred.$$

B$.$ The challenge for users of social media is to make sense of all the posts about a crisis

C$.$ Many posts are merely reactions to an event, not necessarily reasoning statements.

D$.$ Social media susers rarely use short$-$cuts simplifying decision making

E$.$ The typical social media user often uses heuristic to process the vast amount of information before them

$\_\_\_\_\_$ hinders an organization from learning from a crisis because it blames the crisis on another party, thus deflecting attention away from the core problem.

A$.$ A status$-$quo seeking culture

B$.$ Analyzing failure

C$.$ Scapegoating

D$.$ Information Asymmetry

E$.$ An overreliance on programmed decisions

Which statement below is FALSE in regard to social media and crisis communications?

A$.$ Social media tools should be apart of the crisis communications plans

B$.$ Communication response time should be in minutes, several hours at most.

C$.$ Organizations should monitor the internet for potential problems that could affect them

D$.$ Communications should be directed primarily at journalists instead of a wide audience

E$.$ Search engine optimization programs should be utilized

A growing body of research suggests that $\_\_\_\_\_$ Is the most important social media tool that should be monitored:

A$.$ Facebook

B$.$ YouTube

C$.$ Instagram

D$.$ Twitter

E$.$ LinkedIn

The use of pepper spray by university police on a group of non$-$violent protesters at the University of California$-$Irvine $(2011)$ was an example of:

A$.$ Resources not being deployed effectively

B$.$ Improvements that where needed in the crisis communications functions

C$.$ Not building a system with feedback

D$.$ Not having enough redundancy in the day$-$to$-$day operations of the company

E$.$ Not taking advantage of new types of crisis training