Which would be the best option for your response message? Too bad you had a bad experience. You are part of the 1% of our customers who are dissatisfied. Maybe you'd like a different brand. Other customers like you preferred the Hinterlands model. Mr. North, your feedback is appreciated. We will share the information you provided with our supplier who manufactures the headlamp. Meanwhile, you might consider the Hinterlands model as an alternative. Thank you for expressing your opinion. While we disagree with your assessment, your satisfaction is important. Returns receive free shipping for 30 days. Send in your 7X model for an exchange or refund