Why do you want to work from home?

 

Training and Nesting for this position is a total of five weeks. You begin taking live calls your second week of Training, so it is critical that you not miss time. Attendance is 100% mandatory. What actions will you take to ensure you are 100% available for Training and Nesting?

 

Tell us about your technical support experience. Please include company names, how long you were there and what type of technical support you provided.

 

Tell us about your past call center experience. Please include company names, how long you were there, and what type of service you provided. (Retail Customer Service, Internet Technical Support, etc.)

 

Who was your 2nd to last employer, what were your responsibilities, how long were you there, and why did you leave? Please respond to all four parts of the question in your response.

 

Who was your last (or current) employer, what were your responsibilities, how long were you there, and why did you leave (or want to leave if currently employed)? Please respond to all four parts of the question in your response.

 

Please respond as if you're working with a real-life customer.

 

This role requires you to balance customer service and technical support on calls with customers. There will be times when you will have callers that are upset, frustrated, anxious, or stressed. You'll use your customer service skills to calm them and empathize with their situation, all while using your technical support skills to walk them through how to resolve the issue on their device. Tell me how your past work experience has prepared you to be successful for this type of role.

 

As a home agent, you must provide a quiet, secure, and distraction-free workplace. This means no barking dogs, doorbells, TV, noise from family or friends, etc. Your home office environment must include a door that can lock and your monitor cannot face a window.
Please describe your home office set up and explain how you will ensure your work space is always secure and distraction-free while you're working.