Question: Why does a more participative management style ( tipping the pyramid over ) lead to greater responsiveness to customers' needs, increased accountability, and more

Why does a more participative management style ("tipping the pyramid over") lead to greater responsiveness to customers' needs, increased accountability, and more innovative solutions to challenges than a hierarchical "command and control" structure?
What particular factors do you believe led UGG/AU to be pioneers in ERM?
Was it industry/company/history/circumstances? Was it a changed organizational "culture"?
Was it good management?

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