Question: Why is it said that quality costs? How improving quality can lower costs? Please name three ( of the important people associated with quality concepts

  1. Why is it said that quality "costs"?
  2. How improving quality can lower costs?
  3. Please name three ( of the important people associated with quality concepts and explain their contributions.
  4. Mr. Philip Crosby said that quality is free. Why?
  5. What roles do operations managers play in addressing the main issues of service quality?

Please, answer each question with a minumum of five (5) full sentences.

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