Wisdom Data Knowledge Information How can Luciana use this opportunity to enable value creation and improve the way work is done? Create an application that will track the causes of installation problems and enable employees to test and install solar panels more effectively, redesigning the steps of the installation process to reduce error. Implement a new type of solar panel so that customers will pay more attention to the benefits of renewable energy than to any perceived errors in installation. Replace human employees with installation robots who will perform the same process but with greater precision. Purchase the most advanced solar panel testing and installation technologies, and then the improvements to processes and company culture will follow. Consider purchasing new technology for use by the medical assistants and nurses as well to upgrade the entire facility and avoid the island of automation. Redefine the company's strategic objectives to include being at the cutting-edge of patient-centered technology to avoid the follow-the-competition mentality. Buy only the kiosks needed to meet the strategic objective of quick, efficient service rather than trying to match the latest trending headset technology, thereby avoiding shiny-hardware syndrome. Try out both technologies first as a demo to see how patients react, then purchase if the response is favorable, thereby avoiding the trap of technology as the silver bullet