With the underlying goal being to solve problems before they occur, "what needs to be done before we begin?" ask an important but often neglected question: Select one: O a. internal controls b.feedforward controls O c. feedback controls O d. concurrent controls e. external controls A manager that uses tasks, rewards, and structures to influence and direct the efforts of others, is known as providing leadership Select one: O a. intellectual b. personal c. transformational d. transactional e, charismatic o search The concept of empowerment is most often associated with the strategy of planned change. Select one: a. rational persuasion b. direct forcing c. market-driven d. normative-re-educative e participative reward Some managers, when afraid of losing power when having to share power during organizational change, sometimes resort to what are commonly known as These managers end up hand-picking key members to be on the 'change team', people they know will ensure that only the "right" ideas are implemented and that change heads in the preferred direction while still giving everyone else a sense of being included and empowered. It's a way for such managers to look like they are sharing power, but still getting their own way. Select one: a organizational invention b. social business innovation c. hidden agendas d. disruptive empowerment e directed cultural shift The work of is the comerstone of the quality movement. His approach to quality emphasizes constant innovation, use to search ORI